You are going to expect that your Amazon Alexa or echo works in the best way possible. But sometimes when you are giving the command, then you are going to see that Alexa is not responding.
There could be various reasons why that would have been happening. There are other various issues as well that you will be facing with time. What you are going to hear from Alexa is that I am sorry, I am not able to understand.
These issues can be very frustrating at times but you do not have to worry as with the right steps most of them can be resolved easily with some steps.
Alexa is a device through which you will be able to control all the other devices without any hassle. But when you are facing the Alexa issues, then it is required that you troubleshoot these issues following some steps.
But what are those steps? How will you be able to resolve those issues? Well, let us look at some of the steps through which we can resolve these issues.
Today, we are going to talk about the steps that are going to help you resolve various issues in Alexa. Here are some of the most common Alexa issues and the problems and how are you going to resolve them.
How To Fix Most Common Alexa Issue?
1. Alexa Red Ring
Alexa is typically sitting all day long-dormant until you hear the wake-up word that is Alexa or Echo. There is the LED ring at the top of Alexa or Echo, that is going to light up when you say the wake-up word to Alexa.
Sometimes, when you are saying the wake-up word, instead of the blue ring, you are going to see a red ring on the top. Well, what does the Alexa red ring signify?
When you see the Alexa red ring, then this could mean that the microphone has been turned off and Alexa is not actively listening to your commands. In order to resolve this issue, you will have to make sure that the mute button is pressed.
There are also sometimes when Alexa is not able to make the internet connection which is why as well, you will be seeing the red ring on Alexa.
In order to fix this issue, you are required to check whether your internet connection is working or not. If you see that there is some issue with the internet connection, then you need to troubleshoot it as soon as possible.
2. Alexa Won’t Connect To Wi-Fi
Alexa needs to have a constant connection with the WiFi so that you can use it easily. But whether the connection is not stable, then your Alexa Won’t Connect to WiFi.
There are other reasons as well where the Alexa is not going to connect with the Wi-Fi when the internet you are using is of a higher band say 5 GHz and the Alexa device only supports the 2.4 GHz.
In that scenario, you need to see whether what is the main issue, and why you are not able to connect Alexa with the Wi-Fi. Then you will need to personalize the troubleshooting steps according to why you are facing this issue.
Make sure that there is no interference as well when you are using the Alexa and are not able to connect it with the Wi-Fi.
3. Alexa Not Responding
There are at times when you will be seeing that Alexa is not able to understand anything that you are saying. This is the time when Alexa stops to respond. When you see that Alexa not responding, then there are various issues why you must have been facing this issue.
What you need to make sure is that you have positioned Alexa in an open area. You need to make sure that you are keeping the Alexa away from all the household items, like the dryer, dishwasher, or microwave.
When you see that Alexa is not responding, then you can use the voice training tool in your profile settings. There are some phrases that you would have to say aloud, in order for the Echo or Alexa to understand. This way you will see that your device will be able to respond as well.
Sometimes, you have forgotten to connect your device to the network, which is why you might have been facing the issue. Try to make sure that your device is constantly connected to the network which is why you might have been facing the issue.
4. Alexa Keeps Getting Activated
The default wake word for the Alexa powered devices Alexa. Well, that can sometimes be triggered when you are watching your TV, listening to the radio, or are watching commercials. There are at times when you have your Echo positioned and then you need to watch your Youtube videos about the echo.
They may activate the listening feature that is often on. Luckily, there is an option where the wake-up word is Echo or Alexa.
You just need to go to the settings and you will be able to find options with which you can change the wake-up word. When you change the wake-up word, then you are going to see it is no more going to get triggered by any word.
Make sure that you are keeping the name that is quite unique otherwise it is going to trigger again and again.
These are some of the common issues of Alexa. These issues can be easily resolved without any hassle as they can be very common. Also, there are going to be some users who might not be able to fix these issues or might have difficulty in fixing one of these issues.
Well, they can get in touch with Alexa Customer Service. They are the professionals who are going to provide you with the right possible solution.